Refund and Returns Policy
Last Updated: July 31, 2025

We stand behind every piece we make — raw, real, and ready to wear. But if something’s not quite right, we’ve got your back. Here’s how returns and refunds work at Unholy Grail.

1. Return Eligibility
We accept returns within 14 days of delivery. To qualify for a return:

  • The item must be unworn, unwashed, and unused

  • It must be in its original packaging with tags attached

  • You must provide proof of purchase (order number or confirmation email)

2. Non-Returnable Items
Some items are final sale and not eligible for return, including:

  • Limited edition or drop-exclusive pieces

  • Discounted or clearance items

  • Gift cards

3. Return Process
To initiate a return:

  • Email us at demo@streetwear.com with your order number and reason for return

  • Our team will review your request and, if approved, send return instructions

  • Ship the item back to us using a trackable shipping method

Note: Return shipping costs are the customer’s responsibility unless the item is damaged or we made a mistake.

4. Refunds
Once your return is received and inspected:

  • We’ll notify you of approval or rejection

  • If approved, your refund will be processed to your original payment method within 5–10 business days

  • Shipping costs are non-refundable

If you haven’t received your refund after 10 days, please check with your bank or payment provider before contacting us.

5. Exchanges
We don’t offer direct exchanges at this time. If you want a different size or item, please return your original order and place a new one.

6. Damaged or Incorrect Items
If you receive an item that’s damaged, defective, or not what you ordered:

  • Contact us within 72 hours of delivery

  • Send photos and a brief description to demo@streetwear.com

  • We’ll fix it — either by refund or replacement

7. Late or Missing Returns
Returned items must be shipped within 7 days of receiving return approval. Late returns may be rejected or refunded as store credit at our discretion.

8. Contact Us
Need help with a return or refund? We’re here for it.

Email: demo@streetwear.com
Phone: +971 54787 2520
Address: Sunny Isles Beach, 33160, FL, USA
Website: https://unholygrail.store

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